My account

My Stripe account

• What payment method can I use?
• How can I contact Stripe's customer support?
• Who has access to my identity verification data?
• Can I use Stripe if I'm located in India?

My drafts and submissions

• Why is my poetry formatting gone once it's published?
• How long does it take for a submission to be reviewed?
• How do I add photos, videos, and media to my story?
• My draft wasn't approved.
• I don't know what community my story belongs in
• I accidentally deleted my draft.

My Stats

• What's a "read"? How is it calculated?
• I think my story's gotten more clicks than my Stats say.
• How often do my stats update?

My payments

• Where's my withdrawal?

My published stories

• How do I share my published stories?
• Where can I find my published stories?

My Vocal+ membership

• I'm having problems with my Vocal+ membership.
• I want to cancel my membership.
• Can I get a refund?
• I signed up for the Vocal+ membership with the promise of a $10 Bonus, but I haven't received my bonus yet

Account help

• My account was disabled.
• Who can see my account details?
• How do I customize my profile?

The Vocal Ambassador Program

• What is the Vocal Ambassador Program?
• When do I receive a payout from the Vocal Ambassador Program?