My account

My Stripe account

• How do I delete or disconnect a Stripe account?
• My banking info changed. What should I do?
• How can I contact Stripe's customer support?
• How can I confirm that Stripe is connected?
• Stripe isn't available in my country. What do I do?

My drafts and submissions

• How do I submit my story?
• Why is my poetry formatting gone once it's published?
• How long does it take for a submission to be reviewed?
• It's been 24 hours and my story still hasn't been published.
• What size should my images be?
• How do I add photos, videos, and media to my story?

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My Stats

• What's a "read"? How is it calculated?
• I think my story's gotten more clicks than my Stats say.
• How often do my stats update?

My payments

• How do I withdraw my earnings?
• Where's my withdrawal?
• Do I have to pay taxes on my earnings?

My published stories

• I want to edit or delete a published story.
• How do I share my published stories?
• I want my story moved to another community.
• Where can I find my published stories?

My Vocal+ subscription

• I'm having problems with my Vocal+ subscription.
• I want to cancel my subscription.
• Can I get a refund?

Account help

• I need to change my email address.
• I need to reset my password.
• My account was disabled.
• Who can see my account details?
• How do I customize my profile?