My account
By Vocal Team1 author25 articles
- What payment method can I use?At this time, only valid debit/credit cards are accepted by our third-party payment processor, Stripe, to purchase a Vocal+ Membership. Ba...
- How can I contact Stripe's customer support?If you have a Stripe Standard account: You can contact Stripe's customer support here while logged into your account on Stripe. If you hav...
- Who has access to my identity verification data?Both Vocal and Stripe will have access to the information that you submit through the verification flow. We rely on Stripe to help store y...
- Can I use Stripe if I'm located in India?Stripe users in India can set up a Stripe Standard account. However, the Stripe Express account is unavailable - you can read about that h...
- Why is my poetry formatting gone once it's published?Use the Poetry block in the Vocal editor to preserve your exact spacing and line breaks when publishing poems.
- How long does it take for a submission to be reviewed?Our moderation team reviews all story submissions within 24 hours.
- How do I add photos, videos, and media to my story?The Vocal editor supports a full set of content blocks - images, video, embeds, interactive elements, and more. Here's how each one works.
- My draft wasn't approved.A story being sent back means it needs a few changes before it can go live. Here's how to find out what to fix and what to expect.
- I don't know what community my story belongs in.Browse Vocal's communities and pick the one that fits best. If you choose the wrong one, our moderators will move it.
- I accidentally deleted my draft.Currently, there’s no way to recover a deleted story or a story that was not saved. We’re working on introducing auto-save in the future, ...
- What's a "read"? How is it calculated?A read on Vocal measures real engagement, not just clicks. Here's exactly how the algorithm works.
- I think my story's gotten more clicks than my Stats say.All stories will likely get more "clicks" or "pageviews" than they get reads on Vocal. Your Stats page doesn't measure visits to the link—...
- How often do my stats update?It can take between 24-48 hours for your Stats page to reflect 100% accurately. If you don't see the engagement you expect on a new story,...
- How do I share my published stories?Once your story has been published, you can use the live link to send it to your friends or family, or post it on social media. When you'r...
- Where can I find my published stories?To view a full list of your published stories, click ‘Stories’ on the upper right-hand corner of your screen while logged into Vocal. From...
- I'm having problems with my Vocal+ membership.Billing issues, missing benefits, or something else not right with your membership? We're here to help.
- I want to cancel my membership.You can cancel Vocal+ yourself at any time. Your access continues until the end of your billing period.
- Can I get a refund?Unfortunately, per our Terms of Use, we're not able to refund memberships. However, you're able to cancel your membership at any time, and...
- I signed up for Vocal+ with a $10 bonus offer, but I haven't received it yet.Signup bonuses typically appear in your Wallet within 7-10 business days of your Vocal+ upgrade.
- My account was disabled.Vocal disables accounts that violate the Terms of Use or Community Guidelines. Here's what that means and what you can do.
- Who can see my account details?Everything you're able to see when previewing your Vocal Public Profile will be visible to everyone else. This means that any information ...
- How do I customize my profile?You can change your display name, your bio, and things like login info and account preferences right from your Settings page. You can als...
- What is the Vocal Ambassador Program?Vocal’s Ambassador Program allows you to create your unique links, to help you spread the word about Vocal membership, and to share your s...
- When do I receive a payout from the Vocal Ambassador Program?Commissions on conversions you referred are paid out to your Vocal Wallet after 30 days.